I could hear the sound of the motor when I press the button but the glass is stuck at the bottom. It was my BMWs rear door glass that wouldnt go up/close. Definitely not a very pleasant experience.

Finally, Drivers edge did agree to put in a new battery and said they would cover the warranty of the battery, which only time will tell.So, I guess the point here is when Drivers edge put in the battery why did they not say the alternator was bad ? Why did they leave me with a false status everything was ok? How sewell lexus not find fault with the alternator ? I mean, Sewell lexus would have been happy to replace the alternator and charge few bucks won’t they ? I will take the pain and revisit Sewell lexus and check the condition of the battery and alternator again but definitely not going back to Drivers edge as I did not see any transparency when they changed the battery and a gave false status that things were ok. But you know words spoken once cannot be taken back, experience gone sour once cannot be made sweeter.I offered them the option that they refund my 260$ and take out the battery so that I could get a new one from sewell - lexus.

I think this was more of lack of customer service experience of the individual with whom I was speaking as he soon seemed to realize his mistake and agreed to cover the warranty. I spoke to Drivers Edge and explained the issue, if the alternator was indeed bad the red battery light on the dash would be on, which was not.After talking to Drivers edge over the phone, This particular gentlemen was arguing at first and finally agreed to put in a new battery but also said he cannot cover warranty on the battery as the alternator is the problem. They also offered me an option of using an online discount coupon worth 100$ only when I said I would like to get the alternator checked by Sewell Lexus.I checked back with sewell and confirmed if the alternator was bad ? They confirmed the diagnostics they ran did not find any problems with the alternator and the battery was the problem. Zero star for me.So, I got a new battery couple of days back for my Lexus Rx-350 from Drivers edge and then the very next day while getting car serviced by Sewell Lexus, I was informed the new battery had a bad cell, and was not charging and I should get it replaced as it was still under warranty.Upon visiting Drivers Edge to get the bad battery replaced, I was told the alternator is bad and needs to be replaced and it would set me back by 1200$.

Drivers edge auto repair